Reference

Terms Conditions for ok baze

We've written our terms to explain how your account works, what we expect from you, and what you can expect from us.

Account eligibilityPayment verificationDispute resolutionResponsible playRegion restrictions

How These Terms Apply

ok baze Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern your use of ok baze and form a binding agreement between you and us the moment you open an account. By registering, depositing funds via bKash, Nagad or Rocket, or placing a bet on any game or market, you confirm that you meet

1
the eligibility criteria for your region and that you have read and accepted these terms in full. Access to our platform depends on local law and eligible regions — we do not offer services where prohibited, and it is your responsibility to confirm that participation is
2
lawful where you reside. We reserve the right to verify your identity, payment details and location at any time, and to suspend or close accounts that breach these terms or operate from restricted jurisdictions. Deposits are held in your account wallet and may only be withdrawn
3
after meeting any applicable turnover requirements; withdrawal requests undergo verification checks that may take additional time depending on the payment method and the information you provide. We aim to process verified withdrawals promptly, but timelines depend on your chosen payment rail and our security procedures. Bets
4
placed before we detect a breach remain subject to these terms, and we reserve the right to void bets or withhold winnings if we determine that the account was opened or used in violation of our rules. Disputes are handled through our support channels first; if
5
unresolved, the matter may be referred to an independent adjudicator where available in your jurisdiction. We update these terms from time to time; continued use of your account after an update constitutes acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

Questions About These Terms

If any clause in these terms is unclear, or if you need help with account eligibility, payment verification or a dispute, our support team can walk you through it. We handle queries about withdrawal holds, bet settlement and document requests daily — reach us through the channels below and we'll respond with the specific section or rule that applies to your case.

Live Chat Open the chat bubble in your account dashboard and a support agent will join within a few minutes. Live chat is the fastest way to resolve terms questions, verify documents or check the status of a withdrawal request.

Email Support Send detailed queries, screenshots or identity documents to our support email. We respond to terms and compliance questions within 24 hours, and you'll receive a reference number for follow-up if needed.

Help Centre Browse our help articles to find explanations of account limits, payment verification steps, bet settlement rules and dispute procedures. Most terms-related questions are answered in the articles, with examples from real cases.

POLICY HANDLING

How We Apply These Rules

We enforce these terms consistently across all accounts, whether you deposit through bKash, play live baccarat or bet on BPL cricket. Every verification check, every dispute review and every account action follows the same procedures, so you know what to expect when a question arises. Our terms reflect the regulatory and operational realities of running a platform for Bangladesh players in eligible regions.

Account Verification

We verify your identity and payment details when you register and again before processing your first withdrawal. The process involves checking the name on your bKash, Nagad or Rocket account against the name you provided during registration — mismatches trigger a manual review.

Bet Settlement

All bets are settled according to the official result from the game provider or sportsbook data feed. If you believe a bet was settled incorrectly, contact support with your bet reference within 48 hours and we'll review the provider's feed logs and settlement rules.

Withdrawal Holds

We may place a temporary hold on withdrawals if we detect unusual account activity, duplicate accounts or payment details that don't match your registration information. Holds are lifted once you provide the requested documents and our compliance team confirms everything checks out.

Terms Updates

When we update these terms, we post a notice on your account dashboard and send an email to the address on file. You have 14 days to review the changes; continued use of your account after that period means you accept the updated terms.

Terms & Conditions FAQ

We reserve the right to close accounts opened from regions where our services are not available under local law. Any funds in your account wallet at the time of closure will be returned to your original payment method after identity verification is complete.

Deposits via bKash, Nagad or Rocket must meet a minimum turnover requirement before withdrawal — typically one times the deposit amount. This rule helps us prevent payment fraud and ensures that accounts are used for genuine play rather than fund movement.

We typically request a photo ID and proof that the bKash, Nagad or Rocket account you used matches the name on your ok baze registration. Upload clear images through your account dashboard; verification usually completes within a few hours during business days.

Contact support with your bet reference and a description of the issue. We review the game provider's settlement logs and feed data, then respond with an explanation or correction within 48 hours. If you're not satisfied, we can escalate to an independent adjudicator where available.

No. Each person may hold only one active account. Duplicate accounts are closed when detected, and any winnings from the duplicate account may be voided under our terms. If you've lost access to your original account, contact support rather than opening a new one.

Depending on the nature and severity of the breach, we may issue a warning, suspend your account temporarily, or close it permanently. Serious violations — such as fraud, use from restricted regions, or collusion — result in immediate account closure and forfeiture of funds.

Reference