Reference

Legal Terms That Protect Your Account

Your use of ok baze is governed by these terms — they cover account access, data handling, payment processing via bKash, Nagad, and Rocket, and how we manage disputes. Access to the platform depends on your local law and eligible regions in Bangladesh.

Bangladesh-focused termsbKash, Nagad, Rocket coveredAccount data protectionJurisdiction-dependent access

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What These Terms Actually Cover

ok baze Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply from the moment you create an account. They govern how your personal data is collected and stored, how transactions through bKash, Nagad, and Rocket are processed and recorded, and what happens when disputes arise. We do not share your account data with third

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parties outside of what is required for payment verification — when you send a deposit via Nagad or Rocket, that transaction is logged against your account wallet and confirmed before any balance is updated. Withdrawals follow a verification step where your account identity is checked against
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the wallet name on record. If there is a mismatch between your ok baze account name and your bKash wallet, the transaction will be held until you contact support. Your use of the platform is subject to the laws of your jurisdiction. We do not make
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claims about legality in regions we have not confirmed as eligible. If you are unsure whether access is permitted where you are, check your local law before continuing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY PRACTICES

How We Handle Your Account Data

We collect only what is needed to run your account — your registration details, payment wallet numbers (bKash, Nagad, Rocket), and transaction history. Data is stored with encryption and is not sold to third parties. Cookies on the platform track session state and account preferences; you can adjust cookie settings in your browser, though some functions depend on session cookies to work. If you want to request a copy of your data or ask us to delete it, you can do so through the account dashboard or by contacting support directly.

Data Retention

Account data is retained for as long as your account is active and for a period after closure as required by financial record-keeping obligations. You can request deletion through the dashboard.

Cookie Use

We use session and preference cookies. Session cookies are required for account login and wallet verification. Preference cookies remember your lobby settings across visits.

Account Security

Account access is protected by password and OTP verification. Any login from an unrecognised device triggers an OTP sent to your registered contact before access is granted.

Data Requests

To access, correct, or delete your personal data, submit a request through the account dashboard under privacy settings or contact our support team with your account ID.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a dispute over a transaction, or a request to access or delete your personal data, our support team handles these directly. You can reach us through live chat on the platform, by email, or through your account dashboard. When contacting us about a data or payment dispute, have your account ID and the relevant wallet number ready — this speeds up the verification step.

Live Chat Available through your account dashboard. For legal and data queries, select the account or privacy category so your request reaches the right team without delay.

Email Support Send legal or account-related queries to our support email. Include your registered bKash, Nagad, or Rocket wallet number and your account ID for faster processing.

Account Dashboard Log in and navigate to account settings to submit a data access or deletion request directly. The form routes your request to our data handling team.

Common Questions About These Terms

Real questions from people using the platform — answered plainly, without legal jargon.

Access depends on your local law and the region you are in. We do not make legal determinations for individual users. Check the laws applicable in your area before creating or using an account.

We collect your registration details, the wallet numbers you use for bKash, Nagad, or Rocket transactions, and your transaction history. We do not collect data beyond what is needed to run your account.

Withdrawals are held when the name on your Rocket wallet does not match your registered account name. Contact support with your account ID and wallet number to resolve the mismatch.

Log in, go to account settings, and find the privacy or data section. Submit a data access request there. Alternatively, contact support by email with your account ID and we will process it.

Yes. Submit a deletion request through the account dashboard or email support directly. Deletion is processed after identity verification, and some transaction records may be retained for financial compliance.

Your account data is retained for a period after closure as required for financial and legal record-keeping. After that period, personal data is removed. Transaction records may be held longer under compliance obligations.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us Accountok baze Login

Legal Terms That Protect Your Account

How We Handle Your Account Data

How to Reach Us on Legal Matters

Common Questions About These Terms

01 Does Bangladesh law allow me to use ok baze?

02 What personal data does ok baze collect?

03 Why was my withdrawal held after I sent a Rocket payment?

04 How do I request a copy of my account data?

05 Can I ask ok baze to delete my account and data?

06 What happens to my data if I close my account?

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