Reference

How We Handle Your Information

We collect and protect the account data you share when you open your ok baze account, fund sessions through bKash, Nagad or Rocket, and browse the lobby.

Account securityPayment data protectionSession activity logsContact channels openRequest deletion anytime
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ok baze How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt your account credentials and payment transaction data during transfer and storage. Session logs and wallet activity are retained only as long as financial record-keeping rules require, then purged from our systems. You control whether we store your device token for faster login.

Encryption in transit

Every request between your device and our platform travels over an encrypted connection. Your bKash, Nagad or Rocket transaction details, account password and OTP codes are never transmitted in plain text, so interception attempts see only scrambled data.

Minimal data collection

We ask for your mobile number, a username, and payment identifiers to open and fund your account. We do not require postal addresses, identity card scans or secondary email unless a withdrawal dispute needs additional verification to protect your funds.

Cookie notice

We use session cookies to keep you logged in and remember your language preference. No third-party advertising cookies track your browsing outside ok baze.

Data retention limits

Account records and transaction logs are kept for the period mandated by financial regulations, typically three to seven years depending on jurisdiction. After that window closes, we delete or anonymise your data so it can no longer identify you personally.

PRIVACY QUERIES

Contact Us About Your Data

If you want to review the information we hold, update account details, or request deletion, reach us through live chat, email or the account help panel. Our support team handles data requests during the hours listed and will confirm receipt within one business day.

Team online

Live chat

Open the chat widget in the lobby footer to ask about your account data, request a copy of your records, or submit a deletion request. The team will verify your identity using your registered mobile number before processing data queries.

Email support

Send your data request to the support email shown in the account settings panel. Include your registered mobile number and account username so we can locate your records and respond securely to the address on file.

Account panel

Log in and navigate to the account help section to view the personal data summary we maintain, update your mobile number or email, or flag your account for deletion. Changes take effect after we verify the request via OTP.

Privacy Policy FAQ

We collect your mobile number, a username you choose, and your device type and IP address. When you fund your account via bKash, Nagad or Rocket, we log the transaction identifier and timestamp to match the deposit to your wallet.

We share transaction identifiers with bKash, Nagad, Rocket and bank payment gateways only to process your deposits and withdrawals. We do not sell or rent your personal information to advertisers, data brokers or marketing platforms.

Log in and open the account help panel, or contact support via live chat or email. Provide your registered mobile number to verify your identity. We will send a summary of your account records within five business days.

Yes. Contact support through live chat or email and request account deletion. We will close your account, zero your wallet balance if it is empty, and schedule your records for deletion after the mandatory financial retention period expires.

We use session cookies to keep you logged in and remember your language setting. No advertising or tracking cookies follow you outside the platform. You can clear cookies in your browser settings, but you will be logged out.

We retain account and payment logs for the period required by financial record-keeping regulations in the jurisdictions where we operate, usually three to seven years. After that, we delete or anonymise your data so it no longer identifies you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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